Privacy Policy & Cookie Disclosure

1. Overview & Operating Entity

Welcome to the official website of Alstone WPC Haldwani (accessible at https://alstonewpchaldwani.in). This website is operated by KR Glass and Plywood, the authorized distributor and partner for premium Alstone Wood Polymer Composite (WPC) products in Haldwani, Nainital, Almora, Dehradun, Haridwar, Rishikesh, and throughout Uttarakhand and Western Uttar Pradesh.

We are dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy details our code-level data collection, the specific cookies and local storage tokens we deploy, our use of Google Analytics and Google Search Console, and your legal rights in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

2. Information We Collect Through Our Code Implementation

When you browse our website, interact with our price calculators, request custom architectural quotations, or submit an inquiry, we collect information across three categories:

A. Contact & Project Inquiry Details (Contact Form 7)

When you submit our Contact Us Inquiry Form, the following fields are collected:

• Full Name (e.g., Architect, Contractor, or Homeowner name)
• Email Address (used for quotation delivery and official correspondence)
• Mobile / Contact Number (used for technical verification and delivery coordination)
• Product Category Selected (Alstone WPC Doors, Doorframe/Chaukhat, Outdoor Decking, Composite Flooring, Louvers, Panel/Board, or Timber Tubes)
• Estimated Quantity (e.g., 50–100 sq. ft., 100–200 sq. ft., 500–1000+ sq. ft.)
• Project Message & Architectural Requirements (custom dimensions, site location, timeline, routed design preferences)

B. Interactive Estimators & Calculator Data

Our website features custom interactive calculators (e.g., WPC Chaukhat/Doorframe Calculator, Board Price Estimator, Quotation Studio):

• Client-Side Computation: All dimension calculations (height, width, running feet, board density, discount tiers) are computed instantaneously in your browser using client-side JavaScript.
• Session & Local Storage: Calculation parameters may be temporarily cached in your browser's HTML5 localStorage or sessionStorage to prevent data loss while you browse multiple sections.
• WhatsApp Direct Quotations: When you click "Get Exact Quote on WhatsApp", your computed configuration is formatted into an encrypted pre-filled text payload and passed directly to WhatsApp (Meta).

C. Technical & Diagnostic Metadata

Whenever a page loads or a form is submitted, automated server logs collect standard diagnostic headers:

• Your Internet Protocol (IP) address (anonymized in analytics)
• Browser type, version, and device operating system (e.g., Chrome on Android/Windows)
• Referring URL and requested page path
• Timestamp of interaction

3. How We Use Your Information

We process your personal information strictly for legitimate commercial and customer-support purposes:

1. Quotation Generation & Dispatch: Calculating official GST-compliant pricing, density recommendations (0.50 to 1.00 high density), and dispatching quotes.
2. Authenticated SMTP Routing: Form submissions are processed through our authenticated, encrypted Hostinger SMTP infrastructure (smtp.hostinger.com:465 SSL) from noreply@alstonewpchaldwani.in to our technical team at se05.alstone01@gmail.com.
3. Order Fulfillment & Logistics: Coordinating direct transport and dispatch from our Kathgodam/Haldwani central warehouse across Uttarakhand and Western UP.
4. Lead Recordkeeping: Storing submission logs in secured WordPress database channels (CFDB7/Flamingo) to service warranty and installation inquiries.
5. Website Security & Anti-Abuse: Preventing malicious bot submissions and maintaining server stability.

4. Comprehensive Cookie & Local Storage Disclosure

Cookies are small text files placed on your device to ensure core functionality, preserve user preferences, and measure technical website performance. Below is our exhaustive cookie audit:

How to Control Cookies: You can manage, block, or delete cookies at any time through your browser settings. To learn more, visit allaboutcookies.org. Note that disabling functional cookies may prevent the price calculator from retaining your selections across tabs.

5. Google Analytics 4 & Google Search Console Disclosure

To monitor website accessibility, evaluate user navigation, and identify broken links, our website utilizes Google services:

Google Analytics 4 (GA4)

We use Google Analytics (provided by Google LLC) to measure website traffic and user engagement patterns in the aggregate.

• Anonymized Data: GA4 does not log individual IP addresses; geolocation data is derived at a coarse regional level (e.g., Haldwani, Dehradun, Delhi) and discarded.
• Event Tracking: Anonymous event metrics help us understand which product catalogues, blog guides (e.g., WPC Board vs Plywood, WPC Chaukhat Price Guide), and calculator tools are most useful to visitors.
• Google Analytics Opt-Out: You may prevent Google Analytics from tracking your visits across all websites by installing the official Google Analytics Opt-out Browser Add-on.

Google Search Console & Google Site Kit

We utilize Google Search Console to index our technical XML sitemaps, verify structured data (Schema.org), and detect mobile usability errors. Search Console does not collect visitor personal information; it evaluates query search impressions and crawl health. Google Site Kit is utilized strictly by authorized site administrators to view aggregated reporting inside the WordPress dashboard.

6. Third-Party Services & Embedded Content

Our website interfaces with selected third-party service providers:

• WhatsApp Click-to-Chat (Meta Platforms): Clicking the floating WhatsApp button or calculator quote generator redirects you to the official WhatsApp application. Your communication is governed by WhatsApp's Privacy Policy.
• Google Maps Embed: Our Contact Us page embeds an interactive Google Maps frame showing our Haldwani showroom. Interacting with the map is subject to Google's Privacy Policy.
• Hostinger SMTP Mail Server: Email communications are encrypted during transit using SSL/TLS protocols on port 465 via Hostinger servers.
• Self-Hosted Webfonts & Assets: FontAwesome and Inter webfonts are hosted locally on our server to prevent external CDN tracking and optimize Core Web Vitals.

7. Data Security & Retention Safeguards

We enforce strict technical and organizational safeguards to protect your personal details:

• 256-Bit SSL/TLS Encryption: All form data and page requests are transmitted over secure HTTPS connections.
• Database Sanitization: Form inputs are sanitized and parameterized to prevent SQL injection and cross-site scripting (XSS).
• Restricted Access: Only authorized KR Glass and Plywood personnel can access quotation databases and inquiry logs.
• Retention Policy: Customer project inquiries are retained for up to 24 months to support ongoing architectural projects, warranty verification, and repeat ordering, after which they are permanently purged unless required for legal or taxation auditing.

8. Your Rights Under the DPDP Act, 2023

Under applicable Indian data protection laws and international privacy standards, you are entitled to:

• Right to Access: Request confirmation of whether we hold your personal data and obtain a summary of records.
• Right to Correction: Request immediate correction of outdated contact numbers, site addresses, or project specifications.
• Right to Erasure / Deletion: Request the deletion of your personal details and inquiry history from our database.
• Right to Grievance Redressal: Submit a complaint regarding data processing directly to our Grievance Officer.

9. Grievance Officer & Contact Information

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or want your information removed, please contact our compliance desk: